Shipping policy
Shipping Policy
Last updated: September 16, 2026
This Shipping Policy applies to orders placed through koruaheaters.com.
Order Processing
Orders are typically processed within [1–3 business days], excluding weekends and statutory holidays.
Once your order has shipped, you will receive a confirmation email containing your tracking information. During holidays, promotions, or periods of unusually high demand, processing may take longer.
Shipping Rates
Shipping charges are calculated and displayed at checkout before payment is completed.
If free shipping is offered, any applicable minimum purchase amount or geographic restrictions will be clearly displayed on the Site or during checkout.
Estimated Delivery Times
After an order has been processed, estimated delivery times are:
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Canada: [5–12 business days]
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United States: [5–12 business days]
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Other international destinations: [7–20 business days]
Delivery estimates begin when the order is transferred to the shipping carrier—not when the order is placed.
These timeframes are estimates and are not guaranteed. Weather, carrier disruptions, customs inspections, holidays, and other circumstances outside our control may cause delays.
Order Tracking
When tracking is available, you will receive a tracking number by email after your order ships. Tracking information may take up to 48 hours to update after the shipping confirmation is sent.
If your tracking information has not updated for more than seven business days, contact us at koruaheaters@gmail.com.
Shipping Destinations
We currently ship to the destinations available during checkout. If your country or region is not available as a shipping option, we cannot currently deliver your order to that location.
We do not ship to P.O. boxes or APO/FPO addresses unless the option is specifically available during checkout.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact us immediately at koruaheaters@gmail.com. We will try to update the address before the order ships, but changes cannot be guaranteed once fulfilment has begun.
Korua Heaters is not responsible for orders delivered to an incorrect address supplied by the customer. If an order is returned to us because the address was incomplete or incorrect, additional shipping charges may apply before it can be resent.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless explicitly stated at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility. Korua Heaters does not control these fees or determine their amount.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
Delivery Delays
Delivery dates shown on the Site, during checkout, or in shipping notifications are estimates only.
Korua Heaters is not responsible for carrier delays, customs delays, severe weather, labour disruptions, transportation interruptions, or other events outside our reasonable control. We will assist with available tracking information and reasonable carrier inquiries.
Lost or Missing Packages
If tracking shows that your package has not been delivered and it is beyond the estimated delivery period, contact us at koruaheaters@gmail.com.
We may ask you to confirm your shipping address and check with household members, neighbours, building management, or the local carrier before opening an investigation.
A package will not be considered lost until the applicable carrier completes its investigation or confirms the loss. If the package is confirmed lost, we will provide an appropriate replacement or refund.
Packages Marked as Delivered
If tracking shows that an order was delivered but you cannot locate it:
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Confirm that the shipping address on your order is correct.
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Check around the delivery location and with household members, neighbours, or building management.
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Contact the shipping carrier for delivery details.
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Contact us at koruaheaters@gmail.com if the package remains missing.
We will assist with a carrier inquiry when possible. However, Korua Heaters is not responsible for theft or loss occurring after a package has been correctly delivered to the address provided at checkout.
Damaged Shipments
Inspect your package promptly after delivery. If your heater arrives damaged, defective, or with missing components, contact us within seven days of delivery at koruaheaters@gmail.com.
Include:
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Your order number
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A description of the issue
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Photographs of the product
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Photographs of the shipping box and packaging
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A photograph of the shipping label
Keep the product and all original packaging until we provide further instructions. Depending on the circumstances, we may offer replacement parts, a replacement product, or a refund.
Refused and Undeliverable Packages
If a package is refused, unclaimed, or returned because of an incorrect address, failed delivery attempts, unpaid customs charges, or failure to collect the package, the customer may be responsible for the original and return shipping costs.
Any approved refund will be processed after the package is returned to us and inspected. Non-refundable shipping costs and charges incurred because of the failed delivery may be deducted from the refund where permitted by law.
Separate Shipments
Orders containing multiple products may arrive in separate packages. If this happens, you may receive more than one tracking number, and the packages may be delivered on different dates.
Cancellations
Contact us as soon as possible if you need to cancel an order. We will try to cancel it before processing or shipment begins, but cancellation cannot be guaranteed.
Once an order has shipped, it must be handled under our Refund and Return Policy.
Contact Us
For shipping questions, contact:
Korua Heaters
2015 Main Street
Vancouver, British Columbia
Canada
Email: koruaheaters@gmail.com
Website: koruaheaters.com